Solving Two Problems for Billingham Shopping Centre

Introduction

Billingham Shopping Centre, a bustling retail hub with over 70 businesses, partnered with Premier Support Services to deliver high-quality cleaning and security solutions. The contract, which began in 2011, has focused on maintaining a safe, clean, and welcoming environment for its 70,000 weekly visitors.

Our Solution

Premier deployed a comprehensive service model, including cleaning, washroom, and security services. The security team conducts continuous patrols, collaborating with local authorities to address anti-social behaviour and ensure tenant and visitor safety. Additional measures, such as body cameras and CCTV monitoring, have enhanced incident management. Ad-hoc services, such as addressing youth-related disturbances in car parks and shop fronts, have also been provided to maintain the centre’s reputation.

We Delivered

Premier’s team has consistently delivered high standards of service, ensuring the centre remains safe and clean. The implementation of customer service-trained operatives, alongside enhanced security measures, has improved tenant satisfaction and visitor confidence. Detailed incident reporting and close collaboration with stakeholders have supported effective management.

The Impact

Premier’s tailored approach has enhanced the operational efficiency and reputation of Billingham Shopping Centre. The proactive security measures and consistent cleaning services have fostered a welcoming environment, supporting tenant businesses and the local community.